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WorldHost ‘Principles of Customer Service’ Workshops
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WorldHost ‘Principles of Customer Service’ Workshops

17th April | 9.00am - 5.00pm
Explore Kintyre & Gigha is holding 2 free World Host 'Principles of Customer Service' training days on April 17th.

One in Seafield Hotel, Campbeltown & the other in Tarbert Village Hall.

At the workshop you and your staff will learn:

• Why customer service is such an important role.
• How to make an excellent first impression and make customers feel welcome.
• How using customers' names helps create a good rapport, and techniques for remembering names.
• How to empathise with customers, and why handling concerns is so important.
• Why listening is an essential part of the customer service process, and how to do it effectively.
• The value of tourism and the important role this plays in generating revenue for your business and the wider tourism economy.
• Out and about in your community: sharing information about attractions, events and places of interest to enrich a visitors stay.
• Going that extra mile' - including five commitments on how you could do this in your business to encourage visitors to return and tell others about your service.

If 50% of customer facing personnel in your business attend the WorldHost workshop (that's just one if you run a small B&B with yourself and a partner) your business will qualify as a 'World Host Accredited Business' entitling you to display 'WorldHost Accredited' on your premises and to use WorldHost logos on you website - an easy way to demonstrate your commitment to the very best customer care.

The course is free and available to all.

If you are interested in attending or wish to know more information please email explorekintyre@gmail.com
Contact Information
T: 01586 552034
E: explorekintyre@gmail.com
A: Seafield Hotel, Campbeltown & Tarbert Village Hall
   
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